Legal
Refund Policy
When a Layerseven TV subscription can be refunded, how to ask, and how long it takes.
Draft for review
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The short version
If the service does not work and we cannot fix it, you should not be left out of pocket. If it works as described and you simply changed your mind after using it, a refund may not be available. The detail below sets out where the line sits.
Cooling-off period
Requests made within [cooling-off period] of activation are eligible for a refund of [refund amount], provided the fault or the reason is described to us in that window. Consumer law in your country may give you stronger rights than this policy; where it does, those rights apply.
When a refund is normally available
- The subscription was never activated.
- A technical fault on our side prevented use, and we could not resolve it within a reasonable time.
- The service as supplied differs materially from what was described to you before you paid.
- You were charged twice for the same term.
When a refund is not normally available
- Your own internet connection cannot carry the resolution you wanted, where we set out the requirements beforehand.
- Your device turned out to be unsuitable, where you did not tell us which device you intended to use.
- A specific channel or event is unavailable in your region, where availability was not confirmed before purchase.
- The connection details were shared outside your household.
- The request is made after [cooling-off period] has elapsed.
How to request one
Message us on the published WhatsApp number or write to [contact email] with your order reference and a short description of the problem. We will respond within [response period] and, where a refund is agreed, process it to the original payment method within [refund processing period].
Last updated: [date].